Managing people in the voluntary sector (2 days)

8 and 10 May – you must attend BOTH sessions.
Course to equip casework supervisors/managers in DDPOs with the skills and techniques they need to effectively manage paid members of staff.

Dates: 8 and 10 May 2024Propel logo
(You MUST attend both sessions)

Time: 10am-12pm & 1pm-3pm each day

Location: Online via Zoom


This course is provided by NCVO.

Who is the course for?

This course is designed for people who are new to a management role, or people who have some management experience but have had no training.

The course is initially open to Casework supervisors who are part of the Propel project and other casework supervisors/managers in DDPOs who manage advice workers.

Please note this course is focused on managing paid staff members, not volunteers.

About the course

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff. It focuses on the manager’s role in supporting their staff development and potential, as well as supervising their performance.

The course covers

  • The key principles of good people management
  • Behaviours that build trust (and their opposites)
  • What motivates different people
  • Tools for setting objectives collaboratively
  • Techniques to support staff wellbeing and looking after ourselves
  • Assertive approaches
  • Practice giving and receiving feedback
  • Applying coaching principles to managing people
  • Exploring how to delegate effectively
  • Developing your team – effective one-to-ones
  • How to manage and run team meetings in hybrid working/reasonable adjustments
  • Identifying how to manage performance
  • Dealing with tricky situations

Delivered by:
Jane Townsend on behalf of NCVO. Jane is an Associate Consultant with NCVO, with a background in training and coaching managers and supervisors in people development and management skills. She has worked with managers across a wide range of sectors, and workplace environments.

How to book

To book a place, please click on the ‘Book your free ticket‘ button above. There is a maximum of 10 places on this course.

By registering to attend you consent to Inclusion London passing your name, email and any access requirements to NCVO.

We will email you to confirm if your booking has been accepted. Closer to the date of the course we will email you details of how to join the Zoom meeting and any course materials.

If for any reason you cannot attend after booking please let us know ASAP so we can make the place available to others. Email:

Please also fill in a feedback form at the end of the session.


Please inform us of any access requirements at least 2 weeks in advance of the training or event.

What is a DDPO?

Deaf and Disabled People Organisations (DDPOs) are organisations that are run and controlled by Deaf/Disabled people, with Deaf/Disabled people representing at least 75% of Trustees and over 50% of paid staff.

About the Propel Advice Project

Inclusion London is working in partnership with 5 other DDPOs led by Inclusion Barnet on a Propel Advice Project as part of the London Funders’ Propel Initiative.


This event has sold out.