Complaints procedure

We committed to providing high quality services and to continuously improving those services but we realise that there are times when we don’t always succeed. If you are unhappy about the services that we provide to you we want to hear about it – without your feedback we cannot improve.

Our commitment to you

We are committed to providing high quality services.  and to continuously improving those services but we realise that there are times when we don’t always succeed.

If you are unhappy about the services that we provide to you we want to hear about it – without your feedback we cannot improve.

How to make a complaint

If you are not happy about a service that you receive, it is usually best to let the person who is providing the service know, either by telephone, letter or in person. If you don’t know who to contact you can write directly to:

Inclusion London, 336 Brixton Road, London, SW9 7AA, email info@inclusionlondon.org.uk

The Office Manager will log the complaint and make sure that it is passed on to the most appropriate person. You will be sent a letter or email confirming that the complaint has been received and telling you the name of the person who is dealing with your complaint.

If you are not satisfied with the outcome

If you are not satisfied with the outcome let the Office Manager know. The complaint will be progressed so that somebody else can investigate it for you.

Acting on results

We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again.

Your voice

We hope you agree that most of the time we do provide a good quality service. We value all feedback from our customers and would also like to hear from you about what you think we do well.