Maintaining emotional resilience for personal and client wellbeing

Looking after your emotional wellbeing in the workplace has always been an essential element of providing the best advice services, and it has never been more important.

Date: 12th September
Time: 1.30pm – 4.30pm
Location: Via Zoom

3 hour workshop with one 20 minute break

There is a maximum of 16 places. These will initially be offered to people who are part of the Strengthening Voices Realising Rights (SVRR) project.

This course is delivered by Shelter but is not housing related – it is for any advisor in a DDPO regardless of the type of advice you provide.

Who is the workshop for?

Anyone working in a DDPO advice service as an adviser, volunteer, supervisor or manager.

About the workshop:

Looking after your emotional wellbeing in the workplace has always been an essential element of providing the best advice services, and in the current climate with Covid still impacting many lives and the cost-of-living crisis affecting so many, it has never been more important.

You may still be providing your advice services remotely or you may have returned to the office or be offering a hybrid approach. Working in small teams means you could also be feeling isolated and anxious about the impact on your wellbeing whilst you deal with increasing demands and limited resources.

This workshop will provide a range of strategies to support staff and your clients to remain positive despite the many challenges you face.

This workshop will include:

  • Empowering communication skills with clients
  • Working with clients within appropriate boundaries
  • Supporting Deaf and Disabled clients with the many barriers and challenges they might face
  • Maintaining a professional approach to advice work
  • Professional and personal responses
  • How to respond to a distressed client either in person or on the phone
  • Managing personal responses to distressed clients
  • Tactics for looking after your emotional wellbeing
  • Addressing issues within your organisation

Workshop delivered by Donna Sheldon

Donna has run a range of similar training sessions for Shelter and a diverse range of other organisations.

Donna has supported advisers to consider their approach to their work in relation to the emotional resilience of team members and to create strategies to increase emotional intelligence and resilience for themselves and their clients.

How to book

To book a place, please click on the ‘Book your free ticket‘ button above. We will then confirm your booking and email you details of how to join the Zoom meeting. Please be aware that we will share your email address with Shelter in order that they can provide you with the training link, evaluation survey and course certificate.

Course Evaluation/feedback

You will be given a link to a feedback form at the session. Please complete the feedback form on the day if possible. Your feedback is required so that we can monitor and develop our training and briefings offer and to report to our funders.

What is a DDPO?

Please note this is an event for Deaf and Disabled People Organisations (DDPOs). DDPOs are organisations that are run and controlled by Deaf/Disabled people, with Deaf/Disabled people representing at least 75% of Trustees and over 50% of paid staff.


Please inform us of any access requirements at least 2 weeks in advance of the training or event

About the SVRR Project

The SVRR project is funded by Trust for London.
The Trust funds a number of DDPOS to assist them to increase their capacity to deliver information, advice and advocacy to Deaf and Disabled residents. The Trust also funds IL to support these DDPOs and a broader DDPO network where appropriate, to equip them with the practical skills, training, peer support and resources they need to improve and strengthen their advice provision.

For more information about the SVRR project click on the following link: SVRR About the Project


Ticket Price Quantity
Maintaining emotional resilience for personal and client wellbeing £0.00

Please note you don’t need to book an additional place for your PA.

Please list your additional access requirements for this event.

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