Training: Complex needs status for Universal Credit (UC) claimants

Join this online session on how UC ‘complex needs’ rules work, who is covered and what this should mean for UC claimants

Date: 12 and 14 December
Time: 10am-1pm each day
Location: Via Zoom

You must attend both sessions

A Disability Rights UK and Child Poverty Action Group (CPAG) course delivered by Steve Johnson

Who can attend?

This course is for experienced advice workers.

Course content

This training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.

The course covers:

  • The challenges that UC presents to claimants
  • Evidence of how claimant vulnerability can affect a UC claim or award
  • Implications of ‘Complex Needs’ for the UC claimant
  • What does ‘Complex Needs’ mean to the DWP?
  • Who is most likely to attain ‘Complex Needs’ status?
  • What this status should then mean for claimants
  • How can we help the DWP to accept Complex Needs status?
  • Requesting ‘Complex Needs’ status

How to register

Booking is via Disability Rights UK. To reserve your place please visit the Disability Rights UK booking page.

Disability Rights UK will contact  you after booking to check if you have any access or communication requirements.

Participants will receive an email a few days before the start of the course, with a link to the event hosted on CPAG’s AskCPAG elearning platform.