Changing decisions: Mandatory Reconsiderations and other tactics

Including how to use the Equality Act to support clients and request reasonable adjustments.
Training delivered by Child Poverty Action Group

2nd & 3rd February 10-30am-1.30pm (including a 30 minute break)

This is a one-day course delivered over 2 half-days.
Please attend both sessions

There is a maximum of 17 places. These will initially be offered to people who are part of the Strengthening Voices Realising Rights (SVRR) project.

Who is the course for?

This course is for DDPO advisers who have a working knowledge of the benefits system. (Please only sign up if you meet this criteria). The course will take learners to the point where they have established a valid appeal, but will not cover representation or tactics during an appeal.

About the course:

By the end of the course, attendees will:

  • Have practical knowledge about what decisions in benefits affect a claimant’s entitlement and responsibilities, who makes the decisions and when you can get the decisions changed
  • Be able to use the main ways of getting a decision about a client’s benefit entitlement changed, (including mandatory reconsideration, supersession and appeal) to support their clients
  • Understand the time limits which apply, and what to do when time limits are missed
  • Understand how to challenge decisions which cannot be appealed and when and where to make complaints
  • Know how to request ‘reasonable adjustments’ for clients who need extra support and what to do if these are not met

The course will cover:

  • How decisions are central to the benefits system
  • Who makes decisions
  • The risks of getting a decision changed
  • Mandatory Reconsiderations: when a decision is wrong. Including how to request an MR, time limits (and what to do when they are missed), when you don’t need an MR, overcoming practical problems and dealing with official errors
  • Supersession: when a decision is out of date. Including reporting changes of circumstances, when a supersession takes effect, avoiding overpayments and penalties and when a mandatory reconsideration is the better option
  • Tax credits and Housing Benefit – how they rules are different from DWP benefits
  • Establishing an appeal
  • Complaints: What can and cannot be achieved and an outline of the process and compensation available
  • No right of appeal – What next? Including local welfare assistance schemes, council tax reduction and recovery of overpayments
  • Supporting vulnerable clients – easements and reasonable adjustments (with a particular focus on work-related requirements): How advisers can use the Equality Act to support vulnerable clients.

About the trainer:

Dan Norris, Head of Advice and Rights CPAG

Course Evaluation/feedback

You will be given a link to a feedback form at the second session. Please complete the feedback form on the day if possible. Your feedback is required so that we can monitor and develop our training offer and to report to our funders.

What is a DDPO?

Please note this is an event for Deaf and Disabled People Organisations (DDPOs). DDPOs are organisations that are run and controlled by Deaf/Disabled people, with Deaf/Disabled people representing at least 75% of Trustees and over 50% of paid staff.

How to book

To book a place, please click on the ‘Book your free ticket‘ button above. We will then confirm your booking and email you details of how to join the Zoom meeting.

If for any reason you cannot attend after booking please let Christine know ASAP so we can make the place available to others. Email


Please inform us of any access requirements at least 2 weeks in advance of the training or event

About the SVRR Project

The SVRR project is funded by Trust for London.
The Trust funds a number of DDPOS to assist them to increase their capacity to deliver information, advice and advocacy to Deaf and Disabled residents. The Trust also funds IL to support these DDPOs and a broader DDPO network where appropriate, to equip them with the practical skills, training, peer support and resources they need to improve and strengthen their advice provision.
For more information about the SVRR project click on the following link: SVRR About the Project


Ticket Price Quantity
Changing Decisions 2 & 3 February £0.00

Please note you don’t need to book an additional place for your PA.

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