Business Basics – User led service design

Improve the way your members and service users are involved in service design and decision making.

About the training

DDPOs are already led by Deaf or Disabled people, but do you want to improve the way that you get your members and service users involved in planning and designing your services, and in taking decisions in the organisation? This masterclass will introduce you to creative and interesting techniques for giving Deaf and Disabled people in all areas of your organisation more choice and control over service design and decision making.

About the trainer

This training is being delivered by Alex Hendra who is an expert in providing business and finance development support to DDPOs with 17 years’ experience in CEO or senior management roles in the charity sector. She has a particular interest and experience in user led design techniques.

What you will learn

By the end of the masterclass, you will:

  • Understand some of the theories behind getting people across organisations more involved in decision making and design of services
  • Learned some creative and fun techniques for engaging people in design and decision making

This event is relevant for any staff or trustees within London’s Deaf and Disabled People’s Organisations, but has particular relevance for people who have responsibility for service design and development, strategic planning, user/member engagement, delivery or development of peer support services.

Note: Places are limited so we are currently restricting places to 1 person per organisation.

Business Advice Surgeries

During this year, there is the opportunity to book one hour surgery slots with the trainer for business advice. Three surgery slots are available in the afternoon after this masterclass. To book a one hour surgery slot please contact Alex Hendra on


If you require British Sign Language interpreters or have other access or communication requirements, please let us know asap! Booking Deadline for access: one month before the event

Note: We will try to meet all access requests, but cannot guarantee provision if made after this deadline.


Ticket Price Quantity
New Ticket £0.00

Please note you don’t need to book an additional place for your PA.

Please list your access requirements for this event.

If you are booking more than one ticket, please give the name and email address for each extra person, so we can email them their ticket. Please also give each attendee’s access requirements, if known.