AccessAva chatbot – help with social care

AccessAva is a ‘chatbot’ – a free tool that gives you information about your rights to social care in England.

AccessAva uses technology to guide you through a set of questions, designed to get the right information to help you with social care.

You can use AccessAva by clicking the purple icon in the bottom right-hand corner of your screen!

About AccessAva

Easy Read – About AccessAva

AccessAva gives you:

  • Factsheets with information about your rights
  • Frequently Asked Questions about common issues
  • Help filling out template letters to your local authority
  • Advice on where to get further help from

Some of the documents are in Easy Read, too.

Questions and contact

AccessAva is a not-for-profit tool which is still in development and user testing. It is made by a charity called Access Social Care.

If you have questions or feedback about AccessAva or its content, please email their team at enquiries@accesscharity.org.uk. Or you can give feedback while using AccessAva, by clicking the menu and then ‘Give feedback’. This will help the team to improve things in future.

If you want to make a complaint, you can do this through their website.

If you are interested in helping to test AccessAva and improve it for other people, you can join the user testing programme.

Data privacy

AccessAva asks for your first name or a nickname, and your email address.

This is used to send you an email with a record of your conversation, and to send you one follow-up email with further suggestions that may help you.

Personal information is deleted after 14 days and is not shared outside of Access Social Care and their technical partners, unless they have to by law.

They use other information you provide in your chat, to try to improve the lives of people who need care and support. For example, if lots of people are having the same problem in a particular area.

Read more about AccessAva’s data privacy (or read the Easy Read version).