Accessible rail travel survey

The Research Institute for Disabled Consumers (RiDC) are carrying out UK-wide research into train travel accessibility.

Is accessible train travel on the right track for Deaf and Disabled people?

The Research Institute for Disabled Consumers (RiDC) are carrying out a national survey asking for disabled people’s experiences – good or bad – of travelling by rail. The survey is carried out for Arriva Trains, but it is open to all disabled people – wherever you live, whatever rail company you’ve travelled with, and whether or not you actually use trains to get around.
The aim is to find out what stops people from using trains (including the London Overground) as well as what works well for disabled people.

How to take part in the survey:
– Online at
– Contact RiDC to get a questionnaire in print or large print
– Give your answers over the phone on 020 7427 2464

Please note the survey will close on March 29, 2019, at 5pm.

Prize draw
Everyone who completes the survey can enter a prize draw.
The prizes are one £100 high street shopping voucher and two £50 high street shopping vouchers.

If you have any questions, or would like a print version of the survey please contact Talia Coroniti at 020 7427 2464